Imara Assurance Policy

Effective date: 7 June 2026. This policy applies whenever a user starts, joins, pays for, verifies, approves or manages an Imara Assurance transaction.

1. What Imara Assurance is

Imara Assurance is a technology workflow for creating a shared transaction workspace. It helps parties create terms, invite participants, store evidence, track payment records, record approvals, raise disputes and download transaction records.

2. What Imara Assurance is not

Imara Assurance is not a lawyer, law firm, court, arbitrator, broker, agent, bank, insurer, guarantor, escrow trustee, title verifier or product inspector. It does not guarantee ownership, authenticity, quality, legality, suitability, delivery, completion or value.

3. Parties and roles

A transaction may include a buyer, seller, creator, verifier, reviewer or invited third party. Each party is responsible for providing accurate information, reviewing the terms, checking evidence, and only approving steps they genuinely accept.

4. Digital agreements

Agreement templates help parties structure terms, but they do not replace legal advice. Users should seek professional advice for high-value, complex, regulated, property, employment, tax, intellectual property or legally sensitive transactions.

5. Evidence Vault

Evidence may include photos, PDFs, receipts, contracts, delivery notes, inspection notes, screenshots, identity documents and signed acknowledgements. Evidence should be relevant, lawful, clear and uploaded by authorised parties. Imara may store timestamps, uploader details, metadata and audit records where technically available.

6. Payment records and protected transaction balances

Payment records may show gross amount, provider fee, Imara fee, Assurance fee, net protected amount, status, provider reference and internal reference. A protected transaction balance is a platform record connected to a transaction workflow; it is not a guarantee that a dispute will be resolved in any party’s favour.

7. Approval models

Depending on the transaction, parties may use buyer approval only, buyer and seller approval, buyer/seller/verifier approval, majority approval, milestone approval or manual review. Approval means the approving party confirms the relevant step based on the information available to them.

8. Disputes

If a dispute occurs, parties should use their agreement, evidence, optional verifier, professional adviser, mediator, arbitrator, court or other lawful process. Imara Assurance preserves the workflow record but does not decide who is right or wrong.

9. Restricted and prohibited transactions

Imara Assurance may block, freeze, cancel or require manual review for: illegal goods or services; weapons; ammunition; explosives; controlled substances; prescription medicine resale; adult or sexual services; gambling; cryptocurrency, NFTs or speculative investment schemes; loans; pooled investments; political fundraising; full land/property transfers; livestock; precious metals; gemstones; high-value luxury goods; counterfeit goods; stolen goods; wildlife products; regulated goods without approval; or any transaction that creates unacceptable legal, fraud, safety or compliance risk.

10. Land and property limitation

Imara Assurance does not verify land ownership, title validity, encumbrances, property transfer, survey records, succession rights, caveats or legal completion. At most, it may support limited reservation, due diligence or professional service records where lawful and within platform limits.

11. KYC/KYB and review

Imara may require identity, business, phone, document, payment or source-of-funds verification before allowing a transaction to continue. Transactions may be delayed, restricted or declined if the information is incomplete, suspicious or inconsistent.

12. Fees

Assurance fees and payment provider fees may apply. The platform should show the gross amount, fees and net protected amount before confirmation where technically available. Fees may not be refundable once processing, verification, provider costs or platform workflow services have been used.

13. Downloadable records

Users may download transaction records, receipts, evidence summaries, agreement summaries and approval trails where available. These records are platform-generated summaries and should be checked by the parties before relying on them externally.

14. Suspension, freezing and cancellation

Imara may suspend, freeze, cancel or restrict a transaction for fraud concerns, payment provider instructions, KYC/KYB gaps, legal risk, prohibited goods, suspicious activity, policy breach, chargeback risk, regulatory concerns or system abuse.

15. User duties

Users must provide accurate information, avoid false evidence, respect other parties’ data, use lawful payment methods, avoid restricted transactions and keep their login credentials secure.

16. Contact

Questions about this policy can be sent through Imara Flow support or the contact page.